Help Desk Specialist

Job Summary

A company is looking for a Help Desk Specialist for a contract role.

Key Responsibilities

• Provide first-line support via telephone and remote tools for hardware and software issues
• Utilize the IT Service Desk electronic ticketing system for managing user requests
• Create knowledge-based articles and ensure adherence to Service Level Agreements

Required Qualifications

• Associates degree in a related discipline or equivalent experience with 3+ years in a similar role
• Experience with hardware support, application troubleshooting, and IT security best practices
• Proven intermediate troubleshooting skills for various software and operating systems
• Intermediate networking skills and familiarity with printers, VPN, and telephone systems
• Current CompTIA or HDI certification preferred