Customer Support Manager

Job Summary

A company is looking for a Manager of Customer Support.

Key Responsibilities

• Lead, hire, train, and coach a high-performing customer support team
• Set clear goals and KPIs, monitor performance, and drive continuous improvement
• Ensure high levels of customer satisfaction through proactive follow-ups and issue resolution

Required Qualifications

• Bachelor's degree in business administration, Communications, or a related field; equivalent experience will be considered
• 5+ years of progressive customer support experience, with at least 3 years in a leadership role
• Proven track record of leading high-performing teams and improving operational efficiency
• Deep understanding of business operations and customer service principles
• Experience in developing and implementing strategic plans, including defining and measuring KPIs