Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide excellent service to clients, patients, and requestors in a remote setting.

Key Responsibilities

• Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork
• Respond promptly to a high volume of customer calls and emails regarding Disability and FMLA paperwork
• Ensure customer satisfaction by providing accurate and detailed information while following established procedures

Required Qualifications

• High school diploma or GED required
• 1+ year of call center experience
• 2 years of customer service experience
• Proficient computer skills, including Microsoft Office
• Healthcare experience preferred but not required