Head of Customer Experience

Job Summary

A company is looking for a Head of Customer Experience.

Key Responsibilities

• Design and lead the end-to-end customer experience strategy, including support operations and community building
• Build and manage a high-performing team of CX agents and implement scalable processes and tools
• Monitor and optimize key CX metrics and serve as the voice of the customer across the organization

Required Qualifications

• 8+ years of experience in customer experience or support operations, preferably in CPG or early-stage startups
• Experience setting up and scaling support systems from scratch
• Strong leadership and people management experience with a focus on team development
• Experience with high-touch, high-engagement products in a subscription environment is a plus
• Bonus: Experience with physical product fulfillment or managing CX during a brand launch