Application Support Analyst

Job Summary

A company is looking for an Application Support Analyst to join their team.

Key Responsibilities

• Provide level 2 support for SaaS and custom-built insurance applications
• Deliver customer service through various communication channels including chat, email, and phone
• Support application conversion and implementation projects while escalating complex issues as needed

Required Qualifications, Training, and Education

• Associate degree, technical certification, or equivalent experience; Bachelor's degree preferred
• 1-2 years of experience in customer service, technical support, or application support
• Foundational knowledge of Microsoft technologies (M365, O365, SharePoint)
• Experience providing technical support for SaaS applications preferred
• Foundational knowledge of ITIL, Agile, and Scrum frameworks preferred