Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Provide customer support by answering inquiries and resolving issues across various communication channels
• Accurately enter and manage customer information and case details in Salesforce
• Maintain knowledge of products and services to provide accurate information to customers

Required Qualifications

• 1-2 years of customer service experience, preferably in a call center environment
• High School Diploma; Associate or Bachelor's degree preferred
• Experience in claims processing or the insurance industry is a plus
• Proficiency in Salesforce and Microsoft Office tools
• Ability to navigate multiple computer systems while interacting with customers