Customer Support Agent

Job Summary

A company is looking for a Part-time Customer Support and Payment Agent.

Key Responsibilities

• Provide daily support to players via chat, email, and phone
• Troubleshoot player issues and collaborate with internal teams to find solutions
• Process customer payments and resolve any transaction-related issues

Required Qualifications

• 2+ years of customer support and payment experience in the iGaming industry
• Fluent in English (both written and verbal) is a must
• Proficiency in Russian is required (Ukrainian or Polish is also acceptable)
• Experience with tools like Talktwo and Sumsub
• Experience handling customer payment requests