Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Answer inbound calls regarding billing inquiries, service disconnections/reconnections, and payment arrangements
• Process trouble and outage orders, as well as assist with online account management
• Handle move in/out service requests and make payments as required

Required Qualifications

• Prior call center experience is required
• Must have great attendance and computer navigation skills, typing at least 35-40 WPM
• Willingness to work overtime, including nights and weekends during peak times
• Must have a broadband internet connection with specified speed requirements
• Cameras must be on during training and shifts (excluding breaks and lunches)