Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II who will focus on resolving routine inquiries for members and providers.

Key Responsibilities

• Assess and research member and provider inquiries to determine causes and initiate corrective actions
• Mitigate complaints to resolve issues during initial contact
• Provide support and maintain performance standards in a high-paced contact center environment

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required
• Experience in a contact center environment is preferred
• Spanish bilingual proficiency is strongly preferred