Manager of Customer Complaints

Job Summary

A company is looking for a Manager, Customer Complaints.

Key Responsibilities

• Manage a team responsible for customer complaints, vigilance reporting, and investigation of active devices
• Ensure compliance with relevant regulations and maintain established timelines for complaint handling activities
• Support management of escalating quality concerns and identify opportunities for efficiency improvement in complaint handling

Required Qualifications

• Bachelor's degree required
• 8-10 years of related experience required
• Applicable industry/professional certification preferred
• Ability to work non-standard schedules as needed