Non-Clinical Case Manager

Job Summary

A company is looking for a Non-Clinical Case Manager/REMS (Remote).

Key Responsibilities

• Provide virtual support to healthcare providers (HCPs) through various communication channels
• Ensure compliance with REMS program requirements and maintain accurate documentation
• Collaborate with team members to enhance processes and improve HCP satisfaction

Required Qualifications

• Associate Degree required; Bachelor's Degree preferred
• Minimum of 2 years' experience in pharmaceutical/healthcare patient support services
• Experience in a telephonic support environment
• Accountability to metrics in a real-time contact setting
• Proficient in technology and computer skills, including Salesforce and Microsoft Office