Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to serve as a brand ambassador and customer champion.

Key Responsibilities

• Support customers across various channels including email, chat, and phone
• Use a systematic approach to troubleshoot and resolve complex customer issues
• Educate customers on maximizing the benefits of the company's products and services

Required Qualifications

• Empathy and passion for helping customers
• Experience in customer support via email, chat, and phone
• Excellent English skills, both written and verbal
• Familiarity with iOS or Android platforms is a plus
• Previous knowledge of Salesforce Service/CRM is preferred