Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager in the US.

Key Responsibilities

• Ensure customers achieve maximum value and success with the platform
• Develop and manage customer success plans with clear goals, KPIs, and timelines
• Provide frontline support to customers, ensuring swift and effective issue resolution

Required Qualifications

• Minimum 5 years of experience in Customer Success roles at SaaS companies
• Strong technical acumen with the ability to translate complex concepts
• Proven track record of managing strategic accounts and driving customer outcomes
• Commercial mindset with the ability to thrive in a dynamic environment
• Familiarity with tools such as Salesforce, Intercom, or Zendesk is preferred