Service Desk Technician II

Job Summary

A company is looking for a Service Desk Technician II to provide technical support and mentorship at their Traverse City campus.

Key Responsibilities

• Provide Level II support for technical issues and service requests, ensuring timely resolution
• Act as the primary owner for on-site technical support needs and mentor the Level I support team
• Collaborate with internal support teams to resolve complex issues and assist with hardware/software deployment

Required Qualifications

• 2-4 years of experience in IT support or Service Desk environments
• Familiarity with ServiceNow or similar IT service management platforms
• Experience with Active Directory, Microsoft Azure, and remote desktop support tools
• Ability to work onsite Monday through Friday and provide in-person support
• Experience with IT systems requiring administrative access