Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to join their support team.

Key Responsibilities

• Provide exceptional service and support to B2B customers across the US via various communication channels
• Troubleshoot and support Salesforce-based insurance solutions for enterprise customers
• Document customer interactions and ensure timely follow-ups while collaborating with internal teams

Required Qualifications

• 2-3 years of customer support experience in a software/SaaS environment
• Proven experience supporting Salesforce-based applications
• Solid technical background and experience in corporate application support
• Ability to work independently and thrive in a fast-paced environment
• Experience in the insurance industry is highly advantageous