Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide advanced support and training for technical issues related to their products.

Key Responsibilities

• Provide advanced second-level support to frontline representatives for products
• Directly resolve production issues in collaboration with technical and business teams
• Document and track customer issues and enhancements, ensuring follow-through to resolution

Required Qualifications

• 2-4 year college degree in Computer Science, Management Information Systems, Engineering, or Business discipline preferred, or equivalent experience
• 1+ year of customer service experience in a technical contact center environment or equivalent training
• Advanced troubleshooting skills
• Experience handling escalated customer support calls
• Experience working with APIs is favorable