New Jersey Call Center Team Leader

Job Summary

A company is looking for a Limited Service Call Center Team Leader (Remote in New Jersey).

Key Responsibilities

• Provide ongoing training and real-time quality monitoring of Consumer Services Specialists
• Handle escalated calls and assist in resolving complex consumer interactions
• Answer inbound calls during high call volume and track inquiries using applicable systems

Required Qualifications

• High school diploma, GED, or equivalent required
• 6+ years of relevant experience required
• State of New Jersey residency is required
• Internal staff required NJ SBE Project experience
• 3 years of Call Center experience preferred