Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to provide support and guidance to customers using their product.

Key Responsibilities

• Answer inbound chat support requests via Intercom
• Maintain and update help center articles for accuracy and clarity
• Troubleshoot in-app error messages and manage bug tickets between customers and engineers

Required Qualifications

• 1+ years of experience in customer support
• Experience with modern SaaS tools like Intercom and Salesforce
• Friendly and professional demeanor in chat and email communications
• Ability to simplify complex topics for customers
• Comfortable working remotely and collaborating with various teams