Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Act as the frontline contact for customer inquiries, resolving issues quickly and effectively across various support channels
• Guide customers through onboarding, setup, and configuration of AI agents and workflows
• Run product demos and maintain support documentation to empower users and enhance customer success

Required Qualifications

• 2-4 years of experience in customer support, technical support, or customer-facing operations, preferably in SaaS or construction tech
• Technical curiosity and comfort with learning cloud-based tools, APIs, and AI-driven workflows
• Experience in construction tech, field training, or AI tools is a plus
• Highly organized and able to manage multiple support tickets and requests simultaneously
• Strong problem-solving skills and ability to troubleshoot software issues in real time