Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist, Public Sector.

Key Responsibilities

• Respond to customer product inquiries and resolve concerns related to installation, operation, and compatibility
• Troubleshoot software application issues and document recurring technical problems
• Facilitate discovery sessions, product overviews, and training independently

Required Qualifications

• 3-5 years of experience in data analysis, account management, or technical customer support
• Knowledge of Health Insurance, Benefits Administration, SaaS, or Healthcare
• Proficiency in Salesforce, Microsoft Excel, HTML, and basic SQL
• Self-motivated with the ability to work with minimal oversight
• High school diploma or GED required; B.S. or B.A. degree preferred