Technical Customer Success Manager

Job Summary

A company is looking for a Technical Customer Success Manager.

Key Responsibilities

• Manage a portfolio of customer accounts, building strong, long-term relationships
• Act as the primary point of contact for customer communication, guiding them through onboarding and product adoption
• Track customer KPIs to identify opportunities and address risks while advocating for customer needs

Required Qualifications

• Experience in Customer Success or Technical Account/Support Management, preferably in SaaS or enterprise software
• Technical background with confidence in working with APIs and cloud-based software
• Strong relationship-building skills to engage stakeholders at all levels
• Proactive approach to anticipating challenges and identifying improvements
• Experience in the hospitality industry is a strong plus