Mobile Support Engineer

Job Summary

A company is looking for a Developer Technical Lead (Mobile Support Engineer).

Key Responsibilities

• Provide technical support resources for mobile-related product use cases and questions
• Triage customer-reported issues across mobile runtimes and troubleshoot root causes
• Collaborate with the DevRelations team to create and maintain technical documentation and FAQs

Required Qualifications

• Experience using Rive is a significant plus
• Proficiency in troubleshooting mobile applications, particularly Android
• Experience with SaaS products, including their architecture and common technical issues
• Familiarity with RESTful APIs and troubleshooting API-related issues
• Experience using CRM and support ticketing systems for customer interactions