Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure successful customer relationships throughout the customer journey.

Key Responsibilities

• Build and maintain relationships with assigned customers, addressing issues and ensuring satisfaction
• Provide proactive strategies for customer accounts and ensure effective use of services
• Collaborate with various internal teams to enhance customer experience and manage issues

Required Qualifications

• Bachelor's degree and 3-5 years of experience in a customer-facing role
• Experience working with senior and executive level customer contacts
• Proven understanding of SaaS, with prior experience in SaaS solutions preferred
• Ability to understand and educate clients on relevant technologies
• Demonstrated ability to excel in a fast-paced environment