Call Center Quality Specialist

Job Summary

A company is looking for a Call Center Quality and Training Specialist.

Key Responsibilities

• Perform quality audits on interactions between patients and Call Center team members
• Provide feedback and coaching to staff on performance issues and coaching opportunities
• Assist in the development of training materials and quality improvement efforts

Required Qualifications

• Associate's degree in Business or related field, or 2 years of relevant work experience
• Minimum of 2 years of relevant work experience, including 1 year in healthcare or customer service
• Comprehensive understanding of call center operations
• Demonstrated ability to provide coaching and training in a corporate environment
• Technical competency with standard hospital computer systems, including Microsoft Office