Field Technical Support

Job Summary

A company is looking for a Field Technical Support professional.

Key Responsibilities

• Maintain high customer satisfaction by addressing and fulfilling customer requirements
• Provide technical support for end users and authorized service providers, resolving application issues
• Utilize proactive monitoring to prevent problems and enhance customer experience

Required Qualifications

• High School Diploma/General Education Diploma (GED) or equivalent work experience
• 4-6 years of related work experience, preferably in customer support or account management
• Experience with HP products is preferred
• Demonstrated competence in technical support roles
• Knowledge of relevant technical systems and processes