Remote Resolution Support Representative

Job Summary

A company is looking for a Resolution Support Representative to provide exceptional service to clients and customers.

Key Responsibilities

• Provide remote support to clients with software-related inquiries and custom applications
• Address client inquiries through various channels, ensuring accurate and timely resolutions
• Handle escalated inquiries and manage client interactions using ticketing systems and internal tools

Required Qualifications

• 1+ years of experience in customer-facing roles, including help desk or contact center experience
• Proficient in Microsoft Office Suite and familiar with CRM tools
• Ability to type at 50+ words per minute and use communication tools effectively
• High School Diploma or equivalent
• 1-2+ years of experience in customer service or technical support roles preferred