Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Representative to reduce churn and maximize customer retention.

Key Responsibilities

• Engage and re-engage high-volume customers showing signs of churn
• Identify churn risk factors and provide tailored solutions
• Analyze churn data and collaborate with teams to optimize retention strategies

Required Qualifications

• 2+ years of experience in account retention
• Experience in subscription-based business models
• Ability to manage a large volume of at-risk customers
• Proficiency in CRM tools (e.g., HubSpot, Salesforce)
• Experience in roofing, SaaS, or construction tech is a plus