Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to provide support and assistance to clients in Durham, NC.

Key Responsibilities

• Respond to inbound customer inquiries related to orders and website navigation
• Provide email and live chat support while maintaining KPIs
• Document escalations and report bugs to the triage team, contributing to process improvements

Required Qualifications

• 1+ years of experience in customer service/support with an understanding of Software as a Service (SaaS)
• High school diploma or GED
• Familiarity with helpdesk/ticketing systems
• Ability to compartmentalize customer situations and handle each with positive intent