Support Solutions Engineer

Job Summary

A company is looking for a Support Solutions Engineer to enhance customer experience with AI enterprise hardware and software products.

Key Responsibilities

• Improve the availability and reliability of AI enterprise hardware and software products for customers
• Lead cluster deployments and resolve customer issues effectively
• Collaborate with engineering teams to address issues and research new use cases

Required Qualifications

• BS or equivalent experience in Computer Science, Electrical Engineering, or related field
• 8+ years of system software development and hardware support experience, preferably customer-facing
• Strong knowledge of Python and scripting methodologies
• Proven understanding of datacenter and Artificial Intelligence technologies
• Intellectual curiosity and a team-oriented mindset