Associate Concierge

Job Summary

A company is looking for an Associate Concierge.

Key Responsibilities

• Support the Concierge in managing a team of advocates and ensuring member issues are addressed effectively
• Provide daily coaching and guidance to the team on delivering high-quality concierge service
• Assist in coordinating team meetings and managing operational tasks to enhance service delivery

Required Qualifications

• Associate's degree required; Bachelor's degree preferred
• 3+ years of experience in call center, customer service, concierge, or hospitality roles
• 1 year of experience in SCAN Concierge services required
• Prior experience in coaching and providing feedback is necessary
• Ability to work a flexible schedule, including second shift hours