Medical Billing Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative-I (Medical Billing Call Center) to handle customer inquiries remotely.

Key Responsibilities

• Handle all inbound customer inquiries and respond with high-quality service
• Document all contacts and issues accurately within the patient accounting system
• Communicate with various healthcare staff to clarify customer service inquiries

Required Qualifications

• High school diploma or equivalent; associate degree in accounting or business administration preferred
• At least one year of experience in a healthcare environment with customer service or financial counseling
• Knowledge of insurance and billing processes, including Medicare and Medicaid
• Data entry skills with a minimum of 50-60 keystrokes per minute
• Call center experience and basic computer skills are highly desirable