Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer incoming calls and identify the type of assistance needed from customers
• Resolve issues on the first call by navigating complex computer systems
• Research complex issues across multiple databases and collaborate with support resources to resolve customer concerns

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a related environment using phones and computers
• Familiarity with computer and Windows PCs
• Ability to work full time Monday - Friday with flexibility for shift schedules