Claims Specialist

Job Summary

A company is looking for a Claims Specialist to manage claims responses and provide customer service support.

Key Responsibilities

• Builds claim responses and ensures timely follow-up to phone calls and emails
• Provides coaching on unemployment policies and procedures to regional partners and managers
• Manages multiple cases, ensuring timely resolutions and effective communication with stakeholders

Required Qualifications

• Proficiency in MS suite
• Experience in customer service and managing difficult situations
• Human resources experience or education preferred
• Experience in researching, analyzing, and problem-solving
• Familiarity with HRIS systems such as SAP, ServiceNow, or Success Factors