Patient Experience Coordinator

Job Summary

A company is looking for a Patient Experience Coordinator (Customer Service Representative).

Key Responsibilities

• Respond to customer inquiries and provide adequate resolutions using internal tools
• Assist in reviewing escalated problem orders to devise better solutions
• Interact with patients regarding prescription claims, order status, and shipping locations

Required Qualifications

• High School Diploma or GED Equivalent
• 1+ year of Customer Service experience, preferably in healthcare
• Experience with phone etiquette and customer service
• Ability to work in a remote environment and adapt to a high-paced setting
• Flexible schedule availability, including holidays and weekends