Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success - East Coast Only.

Key Responsibilities

• Execute customer success strategies to enhance product adoption and drive account growth
• Monitor churn signals and implement retention processes while collaborating with cross-functional teams
• Hire, develop, and manage a team of Customer Success Managers to ensure exceptional customer experiences

Required Qualifications

• 3+ years of management experience leading Customer Success teams
• Proven experience in implementing customer engagement models
• Skilled in executing processes and systems that drive results
• Ability to analyze customer data to optimize engagement and performance
• Experience in quality, healthcare, or life sciences industries is preferred