Patient Connection Specialist

Job Summary

A company is looking for a Patient Connection Specialist to handle calls and facilitate patient requests efficiently.

Key Responsibilities

• Answer calls using a telephone answering platform while adhering to standard protocols
• Maintain knowledge of database applications and ensure patient privacy
• Engage in active listening to identify caller needs and process calls according to service guidelines

Required Qualifications, Training, and Education

• High school diploma or GED required; Bachelor's degree preferred
• Preferred experience in customer service or call center environments
• One year of experience in a medical office or healthcare setting preferred
• Familiarity with computer applications, including Microsoft Office and CRM software
• Knowledge of patient population growth and development principles is beneficial