IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical support to end users across various platforms.

Key Responsibilities

• Create, update, and close support tickets while determining their priority
• Perform initial troubleshooting and escalate unresolved tickets to higher-level specialists
• Manage hardware and software solutions, including onboarding and offboarding support for employees

Required Qualifications

• 0-4+ years of related experience
• Two-year degree in Computer Science, Information Systems, or a related field; applicable experience accepted in lieu of a degree
• Strong customer service, time management, and organizational skills
• US Citizenship required
• Travel may be necessary (under 10%)