Customer Success Manager

Job Summary

A company is looking for a Revenue Success Manager to manage a portfolio of restaurant customers and drive long-term relationships and business growth.

Key Responsibilities

• Act as the primary point of contact for assigned accounts, building trusted advisor relationships
• Deliver tailored success plans and monitor account health through product usage metrics and customer feedback
• Identify disengagement risks and collaborate with internal teams to address customer challenges and improve retention

Required Qualifications

• 1 - 2 years in Customer Success, Account Management, or a consultative customer-facing role
• Proven ability to manage a portfolio of accounts with a focus on relationship growth and retention
• Comfort using data to drive recommendations and demonstrate business impact
• Strong organizational, project management, and time management abilities
• Experience with CRM systems (e.g., Salesforce) is preferred