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Secure Messaging Consultant

7/11/2025

No location specified

Job Summary

A company is looking for a Secure Messaging Consultant to provide support through a secure messaging platform.

Key Responsibilities
  • Respond to inbound secure messages with professionalism and care
  • Conduct research and resolve member concerns in complex scenarios
  • Manage multiple conversations while maintaining high service levels
Required Qualifications
  • Bachelor's degree or equivalent education/experience
  • Minimum two years of experience in a financial institution or customer service
  • Contact Center experience preferred
  • Knowledge of relevant state and federal laws and regulations
  • Proficient PC skills and familiarity with Microsoft Office products

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