Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Provide technical direction and leadership in support and enhancement of products
• Assess customer needs, troubleshoot issues, and manage critical situations
• Mentor and train junior support engineers while contributing to internal projects

Required Qualifications

• 8+ years of experience in technical support or a similar role
• Deep technical knowledge of z/OS mainframes and related database/application platforms
• Experience with SQL, Data Virtualization, and operating systems such as Windows, Unix, and Linux
• Solid analytical and troubleshooting skills, particularly with IBM z/OS
• Availability for after-hours, weekend, and holiday work