Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer, APAC Weekend Warrior (Remote).

Key Responsibilities

• Monitor operational pager alerts efficiently and timely
• Improve customer self-service through enhanced processes and documentation
• Troubleshoot customer and vendor concerns to maintain high professional service standards

Required Qualifications

• Experience in a product support/application role
• Voice over IP experience with SIP signalling protocol or related telephony protocols
• Understanding of general web technologies such as API/SDKs
• Confidence with technology and the Internet
• A natural curiosity and experience in applying technology to resolve customer issues