Texas Licensed Customer Service Advisor

Job Summary

A company is looking for a Customer Service Advisor I to assist customers with their insurance policies and enhance their overall experience.

Key Responsibilities

• Answer inbound calls, emails, and chats from customers regarding their insurance policies
• Process payments, endorsements, and general inquiries while retaining customer business
• Audit policies for quality and assist sales agents with service-related issues

Required Qualifications

• 1+ years of customer service experience, preferably within insurance
• Possession of a Texas (General Lines) Property & Casualty license is a plus
• Ability to handle multiple tasks effectively in a high-pressure environment
• Tech-savvy with comfort in using online tools and platforms
• A genuine passion for helping people and a positive, can-do attitude