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Senior Customer Service Representative

7/11/2025

No location specified

Job Summary

A company is looking for a Senior Customer Service Representative - First Call Resolution.

Key Responsibilities
  • Provide exceptional customer service through timely and accurate responses to various stakeholders
  • Quickly determine the best way to handle customer inquiries to ensure first call resolution
  • Document all calls and follow-up work, while participating in team support and training initiatives
Required Qualifications
  • Prior customer service experience in a contact center
  • Demonstrated achievement of call center metrics
  • Understanding of HIPAA and confidentiality of information
  • Ability to multi-task and meet deadlines
  • Proficient with computer applications such as MS Office and workflow management tools

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