Job Summary
A company is looking for a Senior Customer Service Representative - First Call Resolution.
Key Responsibilities
- Provide exceptional customer service through timely and accurate responses to various stakeholders
- Quickly determine the best way to handle customer inquiries to ensure first call resolution
- Document all calls and follow-up work, while participating in team support and training initiatives
Required Qualifications
- Prior customer service experience in a contact center
- Demonstrated achievement of call center metrics
- Understanding of HIPAA and confidentiality of information
- Ability to multi-task and meet deadlines
- Proficient with computer applications such as MS Office and workflow management tools
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