Senior Technical Support Engineer

Job Summary

A company is looking for a Sr. Technical Support Engineer.

Key Responsibilities

• Drive collaboration with engineering teams to resolve complex technical issues
• Create procedures and tools to support new and existing solutions
• Develop command-line and SQL scripts for support teams and conduct root cause analysis for critical issues

Required Qualifications

• Degree in Engineering, Computer Science, or a related technical field
• 3-5+ years of experience in delivering direct customer support
• Familiarity with AWS or other cloud technologies
• Knowledge of Linux and Relational Database Management Systems
• Proven ability to troubleshoot and identify root causes of issues