Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Troubleshoots technical issues for clients via phone or online, recording incident-related information
• Conducts analysis and gathers information to resolve moderately complex customer problems
• Collaborates with teams to resolve client issues and maintains customer relationships with professionalism

Required Qualifications

• 1-3 years of experience in a technical customer service or customer experience role
• Experience with troubleshooting software functionality and hardware configuration
• Familiarity with network analysis tools like Wireshark and Microsoft Windows Server
• Strong organizational and multi-tasking skills
• Passion for learning new technologies and helping customers