Remote Customer Service Agent

Job Summary

A company is looking for an Inbound Customer Service Agent - Consumer Relations (Remote).

Key Responsibilities

• Resolve escalated customer service issues and advocate for consumers with internal departments
• Follow up with customers via phone, email, or text to address appliance-related concerns
• Coordinate with stakeholders to effectively resolve consumer issues and complete satisfaction reviews

Required Qualifications

• High School Diploma or GED
• Minimum of 1-year call center experience
• Minimum of 2-years escalated customer service experience
• Moderate to advanced computer skills, including navigating multiple online applications
• Previous experience working from home (preferred)