Client Experience Supervisor

Job Summary

A company is looking for a Client Experience Supervisor.

Key Responsibilities

• Oversee and manage a team of Client Experience Navigators, ensuring alignment with departmental goals
• Support hiring, training, coaching, and performance management initiatives for team development
• Ensure compliance with operational procedures and maintain quality standards in client interactions

Required Qualifications

• At least 1+ years of experience in the Operations Department, including supervisory experience with a team of 4 or more
• Experience in managing remote teams or in a healthcare setting is a plus
• Strong leadership skills with a goal-driven approach
• Proficiency in data analysis and reporting
• High school diploma or equivalent required