Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Change of Agent) to manage client inquiries and enhance customer experience in a remote setting.

Key Responsibilities

• Manage the Change of Agent process from client inquiry through compliance audit and order processing
• Prepare and file change and resignation of agent documents with Secretaries of State
• Conduct entity compliance audits and maintain filing fee reference charts

Required Qualifications

• Bachelor's degree and/or 2 years equivalent experience in customer service or legal industry
• Intermediate level skills with MS Office; Word, Excel, and Outlook required
• Ability to work independently and in a team environment
• Knowledge of general corporate procedures or willingness to learn
• Experience in managing multiple time-sensitive projects in a fast-paced environment