Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate - National Remote.

Key Responsibilities

• Respond to and resolve customer service inquiries regarding benefits, eligibility, and claims
• Guide customers on consumer-driven health care topics to select optimal benefit plans
• Assist customers with appointment scheduling and navigating health-related websites

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service or relevant experience
• Experience with Windows PCs and navigating complex computer systems
• Ability to work full-time, 8-hour shifts during specified business hours