Support Engineer

Job Summary

A company is looking for a Support Engineer to provide technical support and enhance client satisfaction.

Key Responsibilities

• Provide technical support and troubleshooting for the SaaS management platform
• Triage, diagnose, and resolve incoming support tickets in collaboration with internal teams
• Create and maintain technical documentation and analyze support trends for process improvement

Required Qualifications

• 3+ years of experience in a technical support or support engineering role within a B2B SaaS environment
• Experience with ticketing systems and support workflow management
• Proficiency in working with APIs and troubleshooting integration issues
• Experience supporting or configuring AI-driven analytics and automation tools
• Familiarity with SSO, SAML protocols, and SaaS tools/integration concepts is a plus